Enthusiastic employee to grow with growing minds

Enthusiastic employee to grow with growing minds

Growing minds is a national chain of retail outlets in South Africa, specializing in creating books for children and innovating learning material for children. The company caters to the upper end of the market and focuses on customer service for competitive advantage. It provides workshop for parents and children on such topic as learning with the computer and indoor gardening, and offer craft class ranging from papier-mâché to pottery.

Growing minds plans to expand and open five new retail outlets in the coming year. This may mean up to 2000 new hires, and the executive team wants to make sure that best people are hired and retained. It has issued a challenge to its retail management personnel to design a recruitment process that will accomplish these goals. Unfortunately it has no HR department the hiring of personnel in the past has been on a way unstructured basis.

The children market in which Growing minds operates demands service personnel who are endlessly patient; knowledge about children learning and perhaps most importunately, sociable, enthusiastic and engaging. Excellent customer service is the top priority at Growing minds, and obtaining the desired performance from personnel has meant a major invested in its new hires.

Apparently, turnover is due (at least in part) to the demanding nature of the job recently, growing minds has been emphasizing the establishment of the work teams to improve the quality of its service, identity and fix any problems in service delivery and brainstorm new team concept will be the new outlets